Ten Commandments of School Tech Support, but it got way long before I knew it! Probably because this is one of my pet issues.
I'm an instructional technologist who often serves as a bridge between educators and technical staff. The Commandments are good and Mike Moore's response is awesome as well. Too often "educators" and "techs" come at each other from their own perspectives and forget they are playing on the same team.
I believe it is of the utmost importance to have clear communication and patience from both sides. I also think #3 in the commandments - Thou shalt not make fun of the tech skills of teachers or students, nor allow anyone else in the tech department to make disparaging remarks about them - as well as Moore's counter #3 - We won’t pick on you if you don’t pick on us. Yes, we do know what you say about us - is the key in all of it. We all have different backgrounds and experiences. "Making fun of" or "picking on" each other shows a serious lack of respect for our colleagues and their strengths.
A few tips for educators working with technical staff, from my own experience, are: